This privacy policy explains how Mekusha ("we", "us") collects, uses and shares personal information when you visit our website, create an account or place an order. By using our site you agree to the practices described here.
Information we collect
- Information you give us: your name, email address, shipping and billing addresses, phone number, account password, order history, product reviews, and messages you send us.
- Payment information: card payments are processed by our payment processor, Stripe. We receive limited details such as the card brand and last four digits; we never see or store your full card number.
- Information collected automatically: your IP address, browser and device type, pages viewed, referring site, and similar data collected through cookies and comparable technologies.
How we use your information
- To process, ship and support your orders, including sending order and shipping updates.
- To run your account and publish the reviews you choose to post.
- To answer your questions and provide customer care.
- To send marketing emails if you have opted in; you can unsubscribe at any time with the link in each email.
- To keep our site secure, prevent fraud, and comply with legal obligations such as tax and accounting rules.
- To understand how our site is used and improve it.
How we share information
We share personal information only with service providers who help us run the store, such as payment processing, shipping carriers, email delivery, website hosting and analytics, and only as needed for them to perform those services. We may also disclose information when required by law, to protect our rights, or as part of a business transfer such as a merger or sale.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Cookies
We use cookies that are necessary for the site to work (for example, to keep your shopping bag and session) and, where applicable, analytics cookies to understand site usage. You can control cookies through your browser settings; blocking necessary cookies may stop parts of the site from working.
Your California privacy rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use and disclose, and to receive a copy of it.
- Delete personal information we hold about you, subject to legal exceptions.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined by California law.
- Limit the use of sensitive personal information. We do not use sensitive personal information for purposes that require offering this right.
- Non-discrimination: we will not treat you differently for exercising your rights.
To make a request, email hello@mekusha.com with the subject "Privacy request". We will verify your identity by matching the information you provide with our records, and we respond within 45 days. You may use an authorized agent to submit a request on your behalf. Residents of other states with similar privacy laws may submit requests the same way, and we will honor them as required by applicable law.
Data retention
We keep personal information for as long as your account is active or as needed to provide our services, and afterwards as required for legal, tax, accounting and fraud-prevention purposes.
Security
We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted connections (HTTPS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13; if you believe a child has provided us information, please contact us so we can delete it.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it last changed; significant changes will be highlighted on this page.
Contact us
Questions about this policy or your information? Email hello@mekusha.com. Mekusha is based in New York, United States.