Our 30-day promise
You can return unopened, unused items in their original packaging and with any safety seals intact within 30 days of delivery for a full refund of the item price.
What can't be returned
For your safety and the safety of every customer, we can't accept returns of beauty products or dietary supplements that have been opened, used, or had their seal broken, unless the item arrived damaged, defective, or was not what you ordered. Gift cards and items marked final sale are also not returnable.
How to start a return
- Contact us with your order number and the items you'd like to return.
- We'll reply within one business day with your return instructions and address.
- Pack the items securely and send them back with a trackable shipping method.
Please don't send items back without contacting us first; unannounced returns can be delayed.
Refunds
Once your return arrives and is inspected, we issue the refund to your original payment method, usually within 5 business days. Your bank may take a further 5–10 business days to show it. Original shipping charges are non-refundable, and return shipping is paid by the customer unless the return is due to our error.
Damaged, defective or wrong items
If something arrives damaged or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, at no cost to you.
Exchanges
We don't offer direct exchanges. Return the unopened item for a refund and place a new order for the item you'd prefer.